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You may try the following:-
Make sure you have set the temperature to your desired temperature. E.g. 12°C.
Check the surrounding/environment. If the weather is too warm, set the wine chiller to a cooler setting
Ensure door is closed properly & tightly
If the issue still persists, kindly contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ firstname.lastname@example.org for arrangement of onsite assessment of your Kadeka product.