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Power off the set to defrost machine.
Wash & clean the chest freezer.
Let the chest freezer stay stationary at designated location for min. 4-6hrs. Do not power on the set immediately after cleaning.
After min. 4-6hrs, power on the chest freezer & test if problem resolves.
If issue still persist, kindly contact our Customer Care Centre @ 62889190 (Press 2 for Service) or email us @ firstname.lastname@example.org for assistance